Privacy Policy

Effective Date: 5/14/2026

At Reliant Property Management, we are committed to protecting your privacy. This Privacy Policy explains how we collect and use your personal information when you use our SMS program. By opting into our SMS service, you agree to the terms outlined in this policy.

1. Information We Collect

When you opt into our SMS program, we may collect the following types of personal information:

• Phone Number: Used to send and receive SMS messages.
• Appointment Information: Details of your appointments for notifications and reminders.
• Interaction Data: When you interact with our SMS services (e.g., replying to messages, unsubscribing, or requesting HELP), we collect this data for service improvement and troubleshooting purposes.
• Product or Service Preferences: Information on any products or services you have shown interest in, allowing us to provide relevant updates or offerings.

2. How We Use Your Information

The information we collect is used to:

• Send you appointment reminders and notifications.
• Communicate with you regarding scheduling and services.
• Provide you with information on products or services that you have expressed interest in.
• Send promotional and marketing messages based on your interests.
• Respond to your inquiries or requests.
• Improve the efficiency and functionality of our SMS service.

3. Data Security

Reasonable steps to protect your personal information from unauthorized access will be taken. However, no method of transmission over the internet or mobile networks is completely secure, and we cannot guarantee absolute security.

4. Your Choices

You may choose to opt out of our SMS program at any time by texting "STOP" to the shortcode. Once you opt out, you will no longer receive messages from us. If you want to rejoin, you can opt back in by following the same process as your original subscription.

5. Data Retention

We retain your personal information for as long as necessary to provide our services or as required by law. If you unsubscribe, we will delete your information from our active systems but may retain some data for legal or administrative purposes.

6. Your Privacy Rights

You have the right to access, update, or delete your personal information by contacting us at support@reliantep.com or the contact information below. We will respond to your request within a reasonable timeframe, in compliance with applicable laws.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. By continuing to use our services, you agree to the updated terms.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at:

• Phone: (915) 206-3936
• Email: support@reliantep.com
• Mailing Address: 2077 N Zaragoza Rd b205, El Paso, TX 79938